Find approved guidance
Make answers from help pages, setup guides, policies and FAQs easier to reach in a natural conversation.
AI ASSISTANT FOR WEBSITE SUPPORT
Answer repeat questions. Keep difficult ones moving.
Give customers useful answers from approved support knowledge and pass unresolved questions to your team with the conversation intact.
No credit card needed. Test important questions privately before going live.
Support conversationApproved knowledge
“My account says the import is complete, but two products are missing. What should I check?”
Routine checksFound
Account-specific diagnosisNeeds team
HELPERHere are the three documented checks. If they do not resolve it, I can preserve the import details for support.
01 Easier support guidance
02 Clear answer limits
03 Better handoff context
SUPPORT WITHOUT THE ARTICLE HUNT
Let customers explain the issue first.
Helper can bring together the relevant guidance, clarify what happened and recognise when the documented answer is not enough.
Clarify the issue
Ask for the step, product, error or situation that changes the recommended troubleshooting path.
Know when to stop
When account access, diagnosis or human judgement is required, keep the conversation moving toward the team.
A USEFUL STARTING POINT, NOT AN EMPTY TICKET
Keep the context when a person takes over.
Customers should not have to repeat everything. A handoff can preserve the question, the checks already tried and the details your team needs next.
Capture the customer’s question and clarify the relevant product, step or situation.
Use approved support knowledge for documented checks and next steps.
Preserve the unresolved issue, conversation and useful context for the team.
TURN QUESTIONS INTO BETTER KNOWLEDGE
Every unanswered conversation can reveal a useful gap.
Review what customers ask, identify missing or unclear source material and test the improved response privately before relying on it.
CONTROLLED SUPPORT
Routine help stays useful. Specialist judgement stays with people.
- Approved answersBase guidance on the support knowledge you choose.
- Visible boundariesDo not turn missing information into a confident guess.
- Reviewable conversationsSee what customers need and where the journey breaks down.
A FEW GOOD QUESTIONS
Let’s clear things up.
Still deciding? Start free and test the questions that matter to your business.
Can Helper replace a help centre?
It can make approved help content easier to use conversationally. Keep important source pages and policies available as the underlying reference.
Can it access a customer’s account?
This site does not assume account-level access. Use Helper for approved guidance and route account-specific checks to the team unless your implementation explicitly supports them.
What if the documented steps do not solve the problem?
Helper can recognise the limit, preserve what has already been tried and direct the unresolved conversation to a person.
How does it improve support content?
Conversation review shows repeated questions, ambiguous wording and missing guidance. Add or improve the approved knowledge, then test the answer again.
YOUR CUSTOMERS ALREADY HAVE QUESTIONS
Make routine support easier without hiding the limits.
Test the questions customers ask every week and the difficult cases that should reach your team.