Help them feel looked after.
Give customers a place to ask, explore and get guidance, without knowing where to start.
AI SALES AND SUPPORT FOR WEBSITES AND ECOMMERCE
Meet your newest
business expert.
Built for your hardest customer questions. Helpful with everyday ones, too.
Helper turns the business knowledge you approve into useful customer conversations, from straightforward service enquiries to detailed product comparisons.
Help people understand their options, choose with confidence and reach your team with useful context when a person should step in.
No credit card needed. Test important questions privately before going live.
Approved knowledgePrivate testingHuman handoff
✳HelperUsing approved knowledge
We support 18 people and are opening a second office. Which service fits?
Business Support covers up to 25 users. Onboarding usually takes 5–10 working days. Will you need on-site setup?
Based on: Managed Support · Onboarding process
Be helpful after you’ve gone home.
Keep approved everyday guidance available when your live team is offline.
Save your team for the personal touch.
Handle repeat questions and capture the enquiries that need a person to follow up.
Built for complexity.
Useful across many businesses.
Useful across many businesses.
BUILT FOR THE HARD QUESTIONS
Knows your business.
Explains what matters.
Product advice, buying questions and everyday website support — all grounded in knowledge you control. Helper can work with imported products, variants, specifications, documented relationships and constraints, then bring that same depth to services, policies, processes and FAQs.
ServicesPoliciesProcessesFAQsProductsVariantsSpecifications
CHOOSE WHAT HELPER NEEDS TO KNOW
One trusted foundation.
Two ways to put it to work.
Both routes use the same approved-knowledge engine, private testing, evidence review and human follow-up.
For services, agencies and support websites
Turn services, policies, processes, FAQs and expertise into useful sales and support conversations.
- Explain services and ways of working
- Answer everyday sales and support questions
- Qualify and capture useful enquiries
- Keep guidance available beyond office hours
For shops, specialist suppliers and technical products
Help customers narrow options, compare products and understand documented specifications and compatibility.
- Products, variants and specifications
- Detailed comparisons and constraints
- Buying questions, policies and guidance
- Clear limits when evidence is incomplete
ASK SOMETHING THAT ACTUALLY MATTERS
Help customers choose.
Not simply search.
A controlled, reviewable extension of your team for questions where a plausible answer is not enough. Each example shows the answer, approved sources and the boundary when evidence is incomplete.
CUSTOMER QUESTION
“We are opening a second office and need support for 18 people. Which service fits, what is included, and how quickly could we get started?”
Fictional service-business demonstration
Answer supported
A useful recommendation, with the next question built in.
Based on the Managed Support and Onboarding pages, the Business Support plan covers up to 25 users and includes remote setup, monitoring and weekday support. Onboarding normally takes 5–10 working days once access and device details are supplied.
Do you need on-site setup? That changes the recommended option.
BASED ON APPROVED SOURCESManaged Support · Onboarding process
CUSTOMER QUESTION
“I need a replacement for model AX-420. It must be 230 V, fit a 32 mm connection, tolerate 90°C and be no longer than 180 mm. Which option is compatible?”
Fictional catalogue demonstration
One detail unresolved
PX-32/180 matches the documented constraints.
230 V32 mm90°C180 mmFlange pattern
The catalogue does not confirm whether its flange pattern matches the AX-420, so Helper asks for that detail before confirming compatibility. It can compare the documented alternatives or preserve the question for the product team.
BASED ON APPROVED SOURCESPX-32/180 specification · Compatibility table
MORE THAN A PLAUSIBLE ANSWER
Powerful enough to help.
Controlled enough to trust.
Helper is a reviewable extension of your team. It works from approved knowledge and knows when more information or human judgement is needed.
Use business-controlled pages, guides and product data rather than broad web guesses.
Try awkward and important questions before any customer sees the answers.
See which approved sources support an answer and improve gaps before launch.
Clarify incomplete questions instead of inventing undocumented details.
Keep the question, conversation and useful context when a person should step in.
FROM YOUR KNOWLEDGE TO YOUR CUSTOMERS
See what Helper knows before your customers rely on it.
Add approved knowledge, ask real questions, review the evidence and publish when the answers are ready.
Add approved knowledge
Pages, policies, guides, services and product information.
Test real questions
Use the awkward and important examples customers already ask.
Review the evidence
Check the answer, its sources and the boundary.
Go live when ready
Publish useful guidance and hand off when judgement is needed.
MAKE YOUR NEW TEAMMATE YOUR OWN
Your principles.
Your personality.
Friendly and relaxed? Precise and professional?
Shape the voice, greeting and approach to feel like your business. Set how Helper speaks and when to bring in a person, so a useful answer also feels like a conversation with your team.
A familiar voice. Real substance.Your Helper
Your businessServices and policies
Your catalogueProducts and specifications
Your styleTone, greeting and colours
YOUR GUIDANCEChoose the questions to ask and when a person should join.
MORE USEFUL HELP. MORE TIME FOR YOUR TEAM.
Good for customers.
Good for business.
Better guidance, less repetition and more useful enquiries. From a first question to a considered purchase, Helper keeps the conversation moving.
- Help customers understand options sooner.
- Help reduce repetitive pre-sales and support questions.
- Keep approved guidance available outside working hours.
- Surface questions the website may not yet answer.
- Help capture the opportunity and context for your team.
KEEP THE OPPORTUNITY
When Helper reaches its limit, it can preserve the next step.
Helper can capture the enquiry, question and conversation context for your configured handoff process, giving your team a stronger place to continue.
LEARN FROM THE CONVERSATION
Turn unanswered questions into better knowledge.
Review what customers need next, improve the missing business information and check the new response privately before relying on it.
A SMALL START. ROOM TO GROW.
A helpful teammate.
A plan that fits.
Start free with your own knowledge. No card required. Choose a paid plan only when you are ready.
Website Starter
£29 / month
A helpful first step for your website.
- 1,000 AI interactions per month
- 50 knowledge pages
- 1 website and 2 team users
- No full catalogue indexing
Website Growth
£79 / month
More capacity as your business grows.
- 5,000 AI interactions per month
- 250 knowledge pages
- 3 websites and 5 team users
- Scheduled knowledge refresh option
Commerce Starter
£99 / month
Help shoppers explore your product range.
- 3,000 AI interactions per month
- 2,500 product rows
- Up to 2 product-feed sources
- Weekly or manual feed refresh option
Commerce Growth
£199 / month
Keep up with more products and questions.
- 12,000 AI interactions per month
- 25,000 product rows
- Up to 5 product-feed sources
- Daily catalogue refresh scheduling
Commerce Scale
£399 / month
Capacity for a more extensive product range.
- 50,000 AI interactions per month
- 100,000 product rows
- Up to 15 product-feed sources
- Daily or agreed custom refresh scheduling
An AI interaction is one visitor message processed by the assistant, not an entire conversation; one conversation may use several interactions. Prices shown in GBP per month. Signup starts on the free plan with no paid subscription. Card checkout opens only after you choose a paid plan while logged in. Product-row allowances follow the catalogue import count shown in your account.
A FEW GOOD QUESTIONS
Let’s clear things up.
Still deciding? Start free and test the questions that matter to your business.
Is Helper for ecommerce or general websites?
Both. Website Helper is for service businesses, agencies and support sites. Catalogue Helper adds the capacity needed for ecommerce, specialist suppliers and technical product ranges.
What can Helper answer?
Questions covered by the business information you approve: services, products, policies, delivery, returns, setup and support. You choose the knowledge it uses.
What happens when the information is incomplete?
Helper can explain that a detail is not confirmed, ask a useful follow-up question or preserve the context for your team rather than inventing an answer.
Can I test it before it goes live?
Yes. Run realistic conversations privately, review answers and supporting evidence, improve the knowledge and test again before publishing.
Can it match our website?
You can shape the tone, greeting, colours and guidance, including when Helper should bring in a person.
YOUR CUSTOMERS ALREADY HAVE QUESTIONS
Put your expertise to work.
Give customers helpful answers whenever they need them, with the control to make sure they’re right.